Cleanaway, Australia’s largest waste management company, operates a diverse workforce delivering essential services across the country. With safety, compliance, and sound governance at the core of its operations, Cleanaway sought a better way to manage and track employee relations workplace matters than basic spreadsheets and email trails. Since adopting Rely, Cleanaway has strengthened employee relations governance, improved transparency across a high volume of cases, and equipped leaders with timely insights that support risk management, compliance, and confident decision making.
About Cleanaway
With a national footprint and a workforce serving municipal, commercial, industrial, healthcare, and government sectors, Cleanaway provides end-to-end waste solutions from collection and processing to recycling, treatment, and safe disposal. The scale and variety of work make consistent processes, clear recordkeeping, and reliable data visibility essential to supporting safety and compliance across the business.
The Challenge
Prior to Rely, employee relations information was spread across spreadsheets, local files, and inboxes. This created gaps in governance, made reporting harder than it needed to be, and limited line of sight for leaders. Cleanaway wanted a single, secure system of record that would standardise workflows, simplify reporting, and support readiness for legal and regulatory requests.
The Solution
Cleanaway implemented Rely as its dedicated employee relations case management platform, giving Human Resources (HR), Employee Relations (ER), and Legal teams a single, secure system to manage matters from first contact to close.
The platform centralises information, standardises processes, and ensures consistent, fair handling across the business. It also strengthens legal and regulator readiness through clear, auditable records, while data feeds into Cleanaway’s business intelligence dashboards, giving leaders visibility of trends and enabling proactive, data-driven decisions that reduce risk and strengthen governance.
The Results
Moving to Rely has delivered measurable improvements in governance and efficiency:
- Centralised governance and consistency
All matters are captured in one system with clear workflows, improving audit readiness and standardising practice across locations. - Faster, better supported responses
With documents and history in one place, legal and compliance teams can respond more quickly and confidently. - Demonstrable compliance
Actions taken are visible and reportable, supporting internal assurance as well as external reviews. - Data driven transparency
Rely data is integrated into BI reporting giving leaders clearer visibility of themes and outcomes, enabling proactive risk management and targeted support.
Looking Ahead
Cleanaway is continuing to expand its use of Rely to strengthen everyday practice. Future enhancements will focus on capturing a broader range of employee interactions and embedding key compliance activities into regular workflows, supporting consistent execution, easier assurance, and stronger governance over time.
Rely is a Employee Relations platform that helps employers better manage their workforce, and, prevent, mitigate, respond to and report on workplace issues, and meet your obligations under WHS laws. Book a demo to find out more.
